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Privacy Policy

Start Mediation Ltd

This policy explains what personal information we collect through this website, why we collect it, who we share it with and what your rights are. If you go on to use our mediation services, we will give you further information about how we handle your case.

Who we are

Start Mediation Ltd is the data controller for information collected through this website.

Start Mediation Ltd
The Hub
2 Civic Drive
Ipswich
IP1 2QA

Email: help@startmediation.co.uk

What we collect

Contact form. Your name, email address, phone number, nearest town, the type of matter you need help with, your preferred contact method and time, and how you heard about us.

Client information forms, including our MIAM form and adult family mediation form. Depending on the form, we collect:

  • your name, address, phone numbers, email address, date of birth and occupation
  • details of your relationship and separation
  • financial information, such as income, property and savings, so we can check whether you may qualify for legal aid
  • health and disability information, so we can assess whether mediation is suitable for you and how best to conduct it
  • your video call details, if you choose to meet online

Information about other people. Our client forms ask for details of the other people involved in your matter, such as their name, date of birth, town, contact details and relationship to you. Please only give us information you are entitled to share. When we contact the other person, we will tell them how we got their details and how we will use them.

Information collected automatically. Your IP address, browser type, device, the pages you visit and how long you stay. We and the services listed below collect this using cookies and similar technologies. Our Cookie Policy gives full details.

How we use it

We use your information to:

  • reply to your enquiry
  • assess whether mediation is suitable, and prepare for your MIAM or mediation
  • check whether you may be eligible for legal aid
  • contact the other people involved, where you have asked us to
  • understand how visitors use the site, so we can improve it
  • keep the site secure and working properly
  • meet our legal and professional obligations

We do not sell your information and we do not use it for advertising.

Our legal basis

  • Contact form and client forms: to take steps at your request before we provide our services, and our legitimate interest in replying to enquiries.
  • Health and disability information: this is needed to assess whether mediation is suitable, as part of the process required before most family court applications. We process it because it is necessary in connection with legal claims.
  • Information about other people: our legitimate interest in arranging the mediation you have asked for.
  • Legal aid and professional requirements: to meet our legal obligations.
  • Google Analytics: your consent, given through our cookie banner.
  • Site security and delivery services: our legitimate interest in running a secure, working website.

Services we use

Gravity Forms
Runs our contact form and client forms. Your answers are stored securely on our website, which is hosted in the United Kingdom, and sent to us by email.

Google Analytics 4 (Google LLC)
Measures how visitors use the site. It runs only if you accept statistics cookies. Information processed: usage data, cookies. Location: United States.

Google Tag Manager (Google LLC)
Loads Google Analytics, only if you have consented. Information processed: usage data. Location: United States.

Google Maps (Google LLC)
Shows a map of our location. It loads only after you accept cookies, and Google may then set cookies. Information processed: usage data, cookies. Location: United States.

Google Fonts (Google LLC)
Supplies the typefaces used on the site. Your browser requests the fonts from Google. Information processed: usage data. Location: United States.

Font Awesome (Fonticons, Inc.)
Supplies the icons used on the site. Information processed: usage data. Location: United States.

Buttonizer (Buttonizer B.V.)
Provides the floating contact button on the site. Information processed: usage data. Location: Netherlands.

Cloudflare (Cloudflare, Inc.)
Protects the site against attacks and helps pages load quickly. All traffic to the site passes through Cloudflare. It may set a small number of cookies that are needed for security. Information processed: usage data, security cookies. Location: United States.

cdnjs (Cloudflare, Inc.)
Supplies some of the code files the site uses. Information processed: usage data. Location: United States.

Complianz
Runs our cookie banner and records your cookie choices on your device. It does not send your information to anyone else.

Transfers outside the UK

Some of the services above are based in the United States or the European Union. Where your information is transferred to the United States, it is protected by the UK-US data bridge or by other safeguards approved under UK law. The UK recognises the EU as providing adequate protection.

How long we keep it

  • Enquiries that do not go further: we delete contact and client form entries, from both our website and our email, once we no longer need them to deal with your enquiry.
  • Clients: we will tell you how long we keep your case records when your mediation begins.
  • Analytics data: kept by Google according to our Analytics settings.
  • Security and delivery services: kept only briefly.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct it
  • ask us to delete it
  • ask us to restrict or stop using it
  • object to how we use it
  • withdraw your consent at any time, where we rely on consent
  • ask for your information in a format you can take elsewhere

To use any of these rights, email help@startmediation.co.uk. There is no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date below shows when it was last changed.

Last updated: 28 September 2026